Terms and Conditions

Tour Prices: 
All prices are land only, based on the least expensive season of travel. They are based on independent travel and may use local group tour operators for the day trips. Tours may have a minimum required number of passengers. All prices are subject to change without notice prior to departure due to major currency fluctuations, changes in fuel prices and/or unforeseen economic circumstances. 

Reservations, Deposits and Final Payments:
Please complete the Participant Agreement, with full names as they appear on passports. Receipt of your deposit shall act as your agreement to these terms and conditions. Balance is due 90 days before departure date.

Late Reservations: 
If a booking is made within 60 days of departure, full payment plus applicable taxes and optional insurance is due at the time of booking. No personal checks will be accepted with reservations received 30 days or less before departure date, only credit cards (American Express, Visa, MasterCard, Discover) will be accepted. 

Travel Documents:
A valid passport (valid for six months after the return date of the trip) is required to travel. Visa is required for US passport holders traveling to some destinations; please contact our office for details. All non-US citizens must contact the appropriate consular office for entry visa requirements pertaining to their trip. In addition non US citizens are responsible for complying with requirements for re-entry into the USA. We assume no responsibility for procurement of passport or visas. Obtaining and carrying these documents is the sole responsibility of passengers. We will not be responsible for any delays, damages and/or losses, including missed portions of your trip due to improper travel documentation. 

Final Documents and Tickets:
All documents and tickets are only issued upon receipt of final payment and are sent within 2-3 weeks of departure. Documents and tickets are not guaranteed if final payment and booking form are not received on time. 

Air Changes, Cancellations & Refunds:
Airline tickets issued are highly restrictive and in most instances cannot be reissued, revalidated or exchanged. If a change is possible, an administrative fee, plus any applicable airline change fees, will be assessed once air tickets have been issued. Airline penalties vary depending on carrier. 

Airline Seat Assignments and Special Services:
On Iberia or Iberia Express, there is no advance seat selection. Early check-in is necessary to secure seats with travel companions. Seating is solely under control of the airlines. Some airfares used may not be eligible for frequent flyer mileage. 

Baggage:
We recommend that you pack one suitcase per person with a maximum weight of 50-lbs, plus one carry on with maximum dimensions of 9"x14"x22". Airlines may have their own baggage restrictions; please check with the air carrier prior to your departure. All baggage is the passenger's responsibility throughout your trip. We are not responsible for loss, theft or damage to your baggage. If a bag is lost or damaged In-flight, the passenger is responsible for notifying the airline directly. 

Medical Conditions:
While we endeavor to provide the highest level of service to all our passengers, we cannot guarantee special facilities or assistance for disabled passengers and it is your responsibility to arrange for such assistance as required. We are not responsible for any medical conditions that may occur prior, during, or after the tour. 

Responsibility:
The tour member understands that he or she has no claim against TravelToTenerife, and its affiliates, for any delay or damage to or loss of property or baggage or injury to or death of persons due to any neglect or willful act of a direct air carrier, hotel, bus company, steamship or cruise company, railroad, transportation company or service company of any kind, or any other person or persons rendering any of the services being offered in connections with these tours. Further, TravelToTenerife advises that it has no ownership interest whatsoever in any hotel, restaurant, bus company or transportation or service company of any kind outside the USA, nor does it have any employee outside of the USA. You may see the name TravelToTenerife affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by TravelToTenerife in any way. TravelToTenerife, overseas representatives and reserves the right without notice to change, amend or cancel any part or all of the tour and to make such changes as may be necessary. TravelToTenerife acts only as an agent in securing hotels, transportation and other travel services from suppliers, and in no event shall TravelToTenerife be liable in the event of any failure by any person or company to render any transportation, lodging or other travel services to be provided on the tour. The acceptance of the initial service to be provided under the tour shall be considered an acceptance by the tour member of these conditions. If there is a difference between the conditions of TravelToTenerife and those published by suppliers, the conditions of suppliers shall apply. A contract is made when your reservation and payment are accepted by TravelToTenerife and its affiliates, and any dispute shall be governed by USA law. We reserve the right to decline to accept a person, or remove a person form a tour, if such person presents a significant risk to the health or safety of himself or the group and the person cannot otherwise be reasonably accommodated. 

Cancellation Policy and Refunds: 
We hope that nothing will prevent you from taking your trip to Tenerife. However, should you need to cancel, your cancellation must be received in writing, via email or by letter. It will be effective on the date of receipt. Please see your invoice for the cancellation penalties that apply to your trip. Fees for custom groups and tours may be different, please contact us for details. 
 

If we cancel:
We reserve the right to cancel a specific departure date or whole tour due to lack of participation or for reasons beyond our control such as natural disasters, acts of war, acts of God or government restrictions. If such an unlikely event should occur, we will offer an alternate departure date or tour program. Should you decline an alternate date or should we cancel the tour outright, the limit of our liability to you will be the refund of all monies received, including any cancellation penalties. We will not be liable, however, for costs incurred by you not paid to us, such as visas and passport costs, items of a personal nature, domestic transportation either by ground or air etc. nor will we be liable for any psychological damages, traumas, stress, disappointment, personal and financial loss resulting from our change of departure date or cancellation of a tour. Refunds are not provided for services included, but not used on a trip. 

Not Included in the Published Price:
Airport taxes, border taxes, port taxes, and items not listed on each program such as meals, beverages and items of personal nature, excess luggage allowance, laundry, room service, travel insurance, passport and visas costs, shore excursions, expenses for additional sightseeing not specified in the itinerary, any incurred medical costs and replacement of items forgotten or stolen while on the tour, and gratuities (a list of suggested tips will be provided with final documents).

Publishing Disclaimer:
TravelToTenerife is not responsible for any typographic or printer's error or omission. Prices our websites are accurate at the time of publishing and are subject to change without notice due to changes in market factors including but not limited to foreign currency and supplier cost fluctuations.

Important:
For security reasons and due to the measures taken by the authorities, airlines require that the passenger's name in the air reservations must exactly match the name as it appears on the passport. TravelToTenerife is not responsible for denied boarding or re-issue costs due to an incorrect name supplied to us.